These Terms and Conditions govern the use of www.breezecatchpod.com and the purchase of products offered under the Breezecatchpod brand. By placing an order through this Website, you acknowledge that you have read and accepted these Terms and Conditions.
- About Breezecatchpod
Breezecatchpod operates this Website and offers products directly to customers within Europe. These Terms are governed by applicable European consumer protection legislation and other relevant legal requirements. - Placing an Order and Pricing
All orders placed through our Website are subject to acceptance following successful payment authorization.
Prices displayed on the Website include applicable taxes. We operate under a transparent pricing structure, ensuring customers face no unexpected secondary charges or hidden import customs fees upon delivery.
Once your order has been accepted, an official order confirmation will be sent to the email address provided during checkout. Please ensure all information supplied is complete and accurate.
- Order Processing
Orders are normally prepared, packaged, and dispatched within 1 to 3 business days following payment confirmation.
Business days exclude weekends and official public holidays.
Where additional security verification is reasonably required to protect against fraudulent transactions, order processing may take slightly longer, and customers will be notified accordingly.
- Delivery and Logistics
We work with recognized and reliable delivery carriers (such as DHL, FedEx, UPS, or equivalent Priority delivery services) depending on the shipping destination and operational availability.
The estimated delivery timeframe is generally 5 to 9 business days after dispatch.
Tracking notifications will be automatically sent to your provided email address as your package moves through dispatch, logistics hubs, and final local delivery stages.
Delivery timeframes are estimates and may vary due to destination factors, weather conditions, or circumstances beyond reasonable operational control.
- Delayed Deliveries and Investigations
If an order exceeds the expected shipping timeframe, our support team will promptly open an official investigation with the relevant carrier.
Following the investigation findings, an appropriate resolution will be provided, which may include either:
A replacement shipment sent at no extra cost; or
A full refund of the purchase price.
- Transfer of Risk
In accordance with applicable European consumer legislation, including the Consumer Rights Directive, the risk of accidental loss or damage to goods transfers to the customer only when the goods are physically received by the customer or by a designated person nominated to take possession of the package. - Statutory Right of Withdrawal
Where applicable under European consumer legislation, customers have a statutory 14-day Right of Withdrawal.
The withdrawal period begins on the business day the customer, or a nominated third party, receives physical possession of the goods.
To exercise this right, customers must notify Breezecatchpod by email prior to the expiration of the withdrawal period.
For non-defective returns under the statutory right of withdrawal, the customer is responsible for the direct shipping costs associated with returning the goods to our return address, unless otherwise agreed. Returned items must be sent back in accordance with our provided return instructions.
. Damaged or Defective Items
If a product arrives damaged or contains a manufacturing defect, please contact us promptly by email within a reasonable timeframe, providing clear photographic evidence of the issue.
Upon reviewing the provided details, we will issue an appropriate resolution, such as a replacement dispatch or a full refund.
Where photographic evidence is sufficient to assess and verify the claim, customers will not be required to return the damaged item before the resolution is processed.
- Customer Responsibilities
Customers are responsible for ensuring that:
All delivery and contact information provided during checkout is accurate and complete;
Contact email addresses remain active and accessible for order updates.
Breezecatchpod is not liable for delivery failures resulting from incorrect address details provided at checkout.
- Communications
Order confirmations, dispatch notifications, tracking updates, and customer support messages will be communicated electronically to the email address supplied during checkout. Customers are advised to check both their inbox and spam/junk folders. - Changes to These Terms
Breezecatchpod reserves the right to update these Terms and Conditions to reflect operational, legal, or regulatory changes. The version published on this Website at the time an order is placed governs that specific transaction. - Contact Us
For any enquiries relating to these Terms and Conditions, your order, or product support, please contact:
Breezecatchpod
Website: www.breezecatchpod.com
Email: freshener@breezecatchpod.com
Customer enquiries are normally responded to within 1 to 2 days.